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Terms / Returns / Exchanges / Shipping / Special Size Requests
Since 1997, PlanetLingerie.com has been a successful distributor and retailer of lingerie worldwide. For over 13 years, we have served 1,000's of both domestic and international customers of all sizes. We offer the widest selection of brands and retail lingerie that appeal to all types of customers. Our customers are #1 and we are committed to your complete satisfaction.
Placing your 1st order / Setting up an account
You can place your order on the shopping cart and set up your account all at the same time. Simply add items to your shopping cart, then during the prompts, select the "Sign in as a New User" option. You will establish your ID (email address) and private password. You will then be prompted throughout the entire process. It's very easy! Once you "submit your order", you will receive an immediate confirmation back with a confirmation number - this becomes your sales order number and confirms your order will be received on our end for processing the next business day.
Shipping
All orders are processed and can ship when paid in full within 1-2 business days, unless an item is on backorder or as per the "Shipping Time" as listed within each style detail. Orders ship upon full payment every Tuesday - Friday with the exception of the observed US major holidays.
Please select GROUND for your shipping option (for Domestic lower 48 states excluding Hawaii, Alaska, Guam) unless you request 2nd-Day or Overnight. This express cost is based on weight and location and will be added to your invoice when your order is ready to ship. For all orders, you will receive an automatic email from the shipping carrier confirming your order has shipped and your tracking number will also be provided for tracking purposes.
For International, all costs are quoted in US Dollars. International shipping costs are quoted through several different carriers and we always ship your order the quickest method at the most economical way. Carriers, including US Postal Service, vary in cost depending their logistics, country locations and service centers, and program offerings to US companies. This is why we quote every package through a few different carriers and methods (Economy, Priority, Global Express, etc), including via the US Postal System. Since International shipping is based on weight and location and quoted through several carriers, this is why the International shipping costs will show as a "$0" but it states "added costs applied to invoice after packing". If you choose to pay for your order through PayPal, we will email you the final balance due.
Planetlingerie.com has been shipping international since 1997. We are the experienced experts in shipping abroad. We process and will provide all required invoicing and documents required by each country and this saves you money than hiring an another agent or broker. We understand your package will need to clear customs and some duties imposed. However, you will receive all required paperwork and documents so your package will not be delayed.
All orders ship FOB our warehouse in Alpharetta, Georgia. Please note Domestic carriers do not deliver to a PO Box, therefore, all PO Box ship-to addresses will be sent via the Postal Service. For any package refused or returned by carrier, cost for reshipment will need to be prepaid.
Orders shipped outside of Georgia are automatically tax exempt (no tax applied). For Georgia buyers only, tax is applied and added to your invoice as required by the law.
Payments
All orders need to be paid in full prior to shipping. We offer several easy payment methods: Credit Card, PayPal.
Credit / Debit Cards: We accept all major credit cards. The full card number, expiration date, CVV2 code (4 digits for American Express and 3 digits for Visa/Mastercard) and card name match to the buyer and order is required. The submission of your order and your credit card authorizes your card to be charged. We verify all credit cards. Sorry, we can not ship out orders for cards that decline or we do not obtain bank verification/approval on your card. If you feel you may have submitted something in error (wrong CVV2 code, etc), please email or call us so we can correct this right away and continue to process and ship your order.
PayPal: We accept PayPal and PlanetLingerie.com is 100% PayPal verified. For International and all express shipments (other than ground).
While every aspect of accuracy is maintained with the 1,000's of styles we carry, Planetlingerie.com is not responsible for typographical price errors. Prices are subject to change at time and without notice but we always honor our listed price on the detail section and cart option on the website.
Our website is updated on a daily basis for item availability. Inventory is pulled and orders are processed all day long. We also allow walk-in shoppers and do have many walk-in retail shoppers visiting us. This is why there may be a slight chance your requested color or size may have just sold out before we received your order to process. If by chance this is the case for your particular order, we will notify you.
Returns / Exchanges
We carry many different brands and manufacturer labels. We inspect all merchandise and are confident it is free of manufacturer defects. All merchandise we carry is brand new first quality. We do from time to time offer a close-out special, at a bargain basement price, and the detail section of that item will state all information and if it is slightly irregular, for example.
We sell 1,000's of satisfied customers each month. But if you are not completely satisfied with something you received, we are more than willing to work with you to get you something more suitable. In doing so, you must contact us or your sales rep by phone or email within 5 days of receipt of purchase and obtain a return authorization approval beforehand. Due to government regulations, Panties and Girdles/Body Shapewear items with a Panty are not returnable. Seasonal and Final Sale Items are not returnable. Shipping costs are non-refundable and a 20% restocking fee applies to all merchandise returned. The balance can then be applied to the exchange of any other items you prefer at the time you prefer. Please refer to your invoice copy for this listed criteria.
All returns are inspected. Sorry, no returns will be accepted or store credit applied for any returned item that is torn, has been worn, shows dirt or make-up, smells of smoke, original tags removed or out of the original packaging, etc. Panties and Girdles/Panty-Type Shapewear is not valid for a return/exchange. The cost of re-shipping of merchandise or for an exchange is the responsibility of the customer.
Sorry, we do not sell on consignment or based on one's business anticipation, therefore, we cannot guarantee the sale.
To reach your sales associate, email sales@planetlingerie.com or call 770-752-1989.
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